Refund Policy
This Refund Policy explains the terms and conditions under which VSI Digital, operated by 9326-8258 Quebec inc. ("VSI Digital", "we", "us", or "our"), provides refunds for services accessed through our website and related platforms.
We strive to ensure our clients are satisfied with our services. If you are not satisfied, we encourage you to contact us so we can address any concerns.
1. Company Information
VSI Digital
9326-8258 Quebec inc.
7181 rue Beaubien E
Montreal (Quebec) H1M 2Y2
Canada
Quebec Enterprise Number (NEQ): 1171143366
2. General Refund Approach
VSI Digital offers services that may include website development, AI solutions, automation systems, consulting, and related digital services. Due to the nature of our services, refund eligibility may vary depending on the type of service provided and the stage of completion.
We evaluate each refund request on a case-by-case basis to ensure fairness and transparency.
3. Refund Eligibility
3.1 Completed Services
For services that have been fully delivered and completed, refunds may be limited or not available unless there is a significant issue with the deliverable that we are unable to resolve through revisions or corrections.
3.2 Incomplete Services
If a service has not been completed or delivered, you may be eligible for a full or partial refund depending on the work performed up to that point and the terms of our agreement.
3.3 Subscription Services
For subscription-based services, refunds may be available for the unused portion of a subscription period, subject to our cancellation and refund terms applicable to the specific subscription plan.
3.4 Digital Products
Digital products, such as downloadable files, templates, or licenses, may have limited or no refund eligibility once accessed or downloaded, unless the product is defective or does not function as described.
4. Requesting a Refund
To request a refund, please contact us with the following information:
- Your name and contact information
- Order number or invoice reference
- Date of purchase or service
- Description of the service or product
- Reason for the refund request
- Any supporting documentation, if applicable
We will review your request and respond within a reasonable timeframe, typically within 5 to 10 business days.
5. Refund Processing
If your refund request is approved, the refund will be processed using the original payment method whenever possible. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
Please note that certain payment processing fees or third-party charges may not be refundable.
6. Non-Refundable Items
The following may be non-refundable under certain circumstances:
- Services that have been fully completed and delivered as agreed
- Consumed subscription time or usage-based services
- Digital products that have been accessed or downloaded, unless defective
- Custom work that has been substantially completed based on client specifications
- Services where the client has failed to provide necessary information or cooperation in a timely manner
7. Dispute Resolution
If there is a disagreement regarding a refund request, we will make reasonable efforts to resolve the issue through direct communication. If a resolution cannot be reached, disputes may be handled in accordance with applicable laws and the terms of our agreement.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, practices, or legal requirements. The updated version will be posted on this page with a revised effective date when appropriate.
9. Contact Us
If you have questions about this Refund Policy or wish to submit a refund request, please contact us at:
VSI Digital
9326-8258 Quebec inc.
7181 rue Beaubien E
Montreal (Quebec) H1M 2Y2
Canada
Email: info@vsi.digital